bd11's Privacy Policy

1 Introduction and Scope

bd11 places the highest priority on the privacy of its users. This Privacy Policy ("Policy") applies to bd11's website, mobile application, and other digital services. By creating an account or using the services on bd11, you are considered to have agreed to this Policy.

In this Policy, "user", "you", or "your" refers to any person registered on or using the bd11 platform. "bd11", "we", or "our" refers to the organization operating this platform.

For complete information about the terms of using the bd11 platform, please read our Terms and Conditions page carefully.

2 Types of Information Collected

bd11 collects only the information needed to provide services, manage accounts, and ensure security. There are two types of information collected:

2.1 Information You Provide Directly

Information you provide during registration or account management:

• Full name and date of birth
• Mobile number and email address
• bKash, Nagad, or Rocket mobile financial service number (for transactions)
• Documents required for identity verification (if applicable)
• Messages or information provided when contacting customer support

2.2 Automatically Collected Information

When you use the platform, certain information is recorded automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Login time, session duration, and usage patterns
• Information obtained from cookies and similar tracking technologies

3 Purposes for Using Information

bd11 uses the collected information for the following purposes:

3.1 Service Operations

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Tracking gaming history and balance

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring suspicious transactions
• Verifying account ownership identity

3.3 User Support and Communication

• Providing support via live chat and email
• Sending notifications about important platform changes
• Assisting with technical issue resolution

3.4 Service Improvement

Usage patterns are analyzed to continuously improve the bd11 platform's performance, game quality, and user experience.

4 Information Sharing and Third Parties

bd11 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with selected third parties for payment processing (bKash, Nagad, Rocket), technology infrastructure, and customer support services. These partners are required to comply with bd11's privacy standards.

4.2 Legal Obligations

Information may be disclosed in compliance with applicable law in response to a court order or a valid request from a competent authority. In such cases, bd11 provides only the information legally required.

4.3 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred, but it will not be used beyond the scope of this Policy.

5 Data Security Measures

bd11 applies industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All communications on the website and app are encrypted using SSL/TLS technology.
• Access Control: Only authorized staff can access information on a need-to-know basis.
• Secure Data Storage: Stored data is kept in encrypted databases.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• OTP Verification: OTP is used for transaction and identity verification.

However, transmitting information over the internet is not entirely risk-free. bd11 is committed to the highest level of protection, but no digital system can be claimed to be 100% secure.

6 Cookie Policy

Cookies and similar technologies are used on the bd11 website and app. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and core functionality.
• Functional Cookies: Used to remember language preferences and personal settings.
• Analytics Cookies: Used to understand platform usage patterns.

You can control cookies by changing your browser settings, but disabling certain cookies may limit platform functionality.

7 Data Retention Period

bd11 retains your information only for as long as necessary. Specifically:

• Information for active accounts is retained for as long as the account remains active.
• Transaction records may be kept for a defined period after account closure to meet legal obligations.
• Customer support communication records are retained for a limited period for quality improvement and dispute resolution.

8 User Rights

You have the following rights regarding your own information:

8.1 Right to Access

You can contact the support team to find out what information bd11 holds about you.

8.2 Right to Correction

You have the right to request correction of any inaccurate or incomplete information in your account.

8.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or notifications, you can turn them off at any time through your account settings or by contacting the support team.

8.4 Right to Close Your Account

You can request to close your bd11 account at any time. For details on setting responsible gaming limits and managing your account, visit our Responsible Gaming page.

9 Privacy of Minors

All bd11 services are for individuals aged 21 and above only. bd11 does not knowingly collect information from anyone under the age of 21. If it comes to our attention that a minor's information has entered the bd11 system, it will be deleted immediately and the associated account will be closed.

10 Cross-Border Data Transfers

bd11's servers may be located in multiple countries. Even if your information is transferred outside Bangladesh for processing purposes, the protections in this Policy apply equally. Data transferred to other countries is processed in compliance with applicable laws in those countries.

11 Third-Party Websites and Services

The bd11 platform may include third-party game providers (Pragmatic Play, PG Soft, JILI, Evolution, etc.). These providers have their own privacy policies, and they are responsible for how your information is processed on their platforms. bd11 is not responsible for the privacy practices of these third parties.

12 Changes to This Policy

bd11 may update this Privacy Policy at any time. For significant changes, a notification will be sent to your registered mobile number or email. Continued use of the platform after any changes will be considered your acceptance of the updated Policy.

Visit our FAQ section for answers to common questions about using the platform — detailed answers to frequently asked user questions are provided there.

13 Contact

If you have any questions, feedback, or requests about this Privacy Policy, please contact the bd11 support team:

• 24/7 Live Chat — Instant support available through the website or app
• Email: [email protected]

The support team is available in both Bengali and English, 24 hours a day, 7 days a week.