bd11's commitment to responsible gaming
Gaming should be a source of fun, not stress. bd11 believes that playing within the right limits is the greatest strength of a healthy player.
Keep your gaming in control
Following a few basic principles is important for healthy entertainment.
At bd11 we always think about keeping entertainment within limits. Casino or betting should never be a primary source of income — it is a recreational activity. Our terms and conditions make it clear that betting and casino activity of any kind is strictly prohibited for anyone under 21.
Talk openly with your family or the people close to you. Often it is those closest to you who first notice when a habit is getting out of control. Support from professional counsellors is also an effective option — there is nothing to be ashamed of.
bd11 operates as a responsible platform. In line with our privacy policy, your personal information is kept secure and full transparency is maintained regarding all activity on your account.
If you have any questions, you will find many useful answers in our FAQ section — and if your answer is not there, you can reach us directly at any time via 24/7 live chat.
Age limit mandatory
You must be at least 21 years old to open an account at bd11 and take part in any betting or casino activity. Underage accounts are closed immediately.
Your control tools
bd11 gives you several tools to help you stay in control of your gaming.
Set deposit limits
Set a limit on how much you deposit per day, week or month. Once a limit is set it takes effect right away, but increasing a limit is subject to a waiting period.
Session time limits
Decide how long you want to play in one session. When the set time is up, the system will give you the option to log out so you can take a break.
Loss limits
There is an option to automatically end your session if your losses reach a set amount. This helps you avoid losing more than you intended in the heat of the moment.
Take a break (cool-off)
Put your account on a temporary pause for a few days. During this time you will not be able to log in or bet, but your account will not be deleted.
Self-Exclusion
If you want a long-term break, request self-exclusion. It is active for a minimum of 6 months and no promotional messages will be sent during this period.
Support channels
Contact bd11's 24/7 live chat to activate or deactivate any tool. Skilled representatives are always ready to help in both Bengali and English.
Recognise the warning signs
If you notice any of the following in yourself, stop and seek help.
Spending beyond your budget
Are you spending money set aside for household expenses, rent or emergencies on betting? This is an important warning sign.
Chasing losses
Placing larger bets after a loss to try to win back what you lost is a sign that you are losing control.
Hiding it from family
Are you hiding how much you are playing or how much money you are spending from your family or friends?
Spending too much time
Spending hours on gaming at the expense of work, studies or family time.
Mental restlessness
Feeling restless or irritable when you are not playing? Does your mood worsen when you cannot play?
Gambling on borrowed money
Spending borrowed or loaned money on betting or casino games.
bd11's commitment
bd11 is not just a gaming platform — it is a responsible service. We believe it is our duty to ensure the protection of every player. To that end we actively follow these steps:
- Verifying and closing accounts belonging to users under 21.
- Processing self-exclusion requests promptly.
- Applying limit reduction requests immediately.
- Not sending any promotional messages to self-excluded players.
- Proactively reaching out when signs of risky behaviour are detected.
- Providing support in Bengali around the clock.
Healthy gaming habits
Responsible gaming means keeping fun where it belongs. Following a few simple rules keeps gaming a form of entertainment:
- Set a fixed budget before you play and stick to it.
- Do not keep playing in the hope of recovering money you have lost.
- Avoid betting under the influence of alcohol or anything else.
- Take regular breaks and give time to other hobbies and family.
- Do not think of gaming as a way to earn money.
- Stay away from gaming when you are distracted or going through emotional difficulty.
Where to get help
Asking for help takes courage. Choose the option below that works best for you.
bd11 live chat
Contact bd11's 24/7 live chat at any time. Skilled representatives are always ready to help in Bengali and English. You can set limits, request self-exclusion or raise any concern.
Contact by email
The bd11 support team is also here for you by email. Self-exclusion or limit requests sent by email are acted on as quickly as possible: [email protected]
Family and people close to you
Talk to your family or trusted friends. Often the people closest to you notice first and can point you in the right direction. Their support is invaluable.
Professional counselling
Seek support from a mental health specialist or behavioural counsellor. Professional therapy is a proven effective method for managing gambling habits. Mental health service providers in Bangladesh can help with this.
Support groups
Talking with people who have been through the same situation gives you mental strength. Reach out to a counsellor or a community support organisation — you are not alone.
Questions about responsible gaming
Answers to common questions about responsible gaming are given below.